Support
Support for Fine Print is included with the theme. The people who build Fine Print answer every request.
What’s included
Section titled “What’s included”We answer questions about how a section, block or setting works, which one fits what you have in mind, and where to find it in the theme editor. We help you get Fine Print’s own features working on your store, such as the product page register, the cart, filters, the finder, build-a-set and the plan picker for subscriptions.
Questions before you buy are welcome too, such as whether Fine Print suits your catalog or how something on a demo store works.
If something in Fine Print doesn’t work the way these docs describe, we find the cause and fix it in a theme update. Shopify reviews each update before it reaches your store. If a bug stops shoppers from buying, we reply the same business day and can apply the fix with collaborator access while the update waits.
What’s not included
Section titled “What’s not included”We don’t customize the theme. That means we don’t change its code, write custom CSS or code for the Custom liquid section or the Product custom liquid block, or fix problems that edited code causes. We don’t set up third-party apps, including subscription apps, or fix how an app looks or works in your store. We don’t design pages, choose images or colors, or make Fine Print do something its settings don’t offer. Checkout, payments, shipping, taxes, discounts, domains, Markets and the rest of your Shopify settings sit outside the theme.
Here’s where to go for those instead:
| Help with | Where to go |
|---|---|
| Fine Print’s features, settings and bugs | Us, through the support form |
| An app, or how an app shows in your store | The app’s developer, from the app’s listing or its page in your admin |
| Payments, shipping, discounts, domains, checkout and other Shopify settings | Shopify Support |
| Custom code, design work or features Fine Print doesn’t have | A developer or designer from the Shopify Partner directory |
If you’re not sure which one fits, write to us. We’ll tell you where to go.
Who support is for
Section titled “Who support is for”Support and updates are for stores that bought Fine Print from the Shopify Theme Store. Anyone can send us questions before they buy. We reply in English.
Supported browsers
Section titled “Supported browsers”On computers, Fine Print supports the latest two versions of Safari and Edge and the latest three of Chrome and Firefox. On phones and tablets, it supports Safari on the latest two versions of iOS, the latest three versions of Chrome, and the latest two of Samsung Internet. That is the list the Shopify Theme Store asks every theme to support. In older browsers, parts of your store may not look or work the way these docs describe, and we can’t fix problems that happen only there.
Response time
Section titled “Response time”We reply within two business days. Business days are Monday to Friday, Dhaka time (GMT+6). A message that reaches us on a Saturday or Sunday in Dhaka counts from Monday. We answer on Bangladesh public holidays too, so they don’t add to the wait.
When you send the form, you get an email confirming we have your message. If it doesn’t arrive, check your spam folder before writing again. To add details later, reply to that email, so your request keeps its number.
What to include
Section titled “What to include”Every request gets a faster answer when it has:
- your store URL, such as
yourstore.myshopify.com - a link to the page where the problem happens
- the steps that cause the problem, and what you expected instead
- a screenshot that shows the problem
- your Fine Print version, shown with the theme on the Online Store page of your admin
Before you write about a bug, try the checks in Troubleshooting. They tell you whether the problem comes from Fine Print, an app or custom code.
Collaborator access
Section titled “Collaborator access”To find some problems, we need to see your theme settings in your admin. When that happens, we’ll ask you for your collaborator request code, then send a collaborator request from our Shopify Partner account. Collaborator access lets us into your store without sharing your password. Sending us the code doesn’t give us access. It lets us send a request, and nothing changes in your store until you accept it.
- In your Shopify admin, go to Settings > Users, then click Security.
- Click the 4-digit collaborator request code to copy it, and send it to us in your reply.
- When our request arrives, go to Settings > Users and click the Requests status.
- Open our request, choose what we can access in Roles, and click Accept request.
You can remove our access whenever you like, from the same Users page. Shopify explains each step in Collaborator accounts.
Emails from us
Section titled “Emails from us”The confirmation you get when you send the form comes from support@email.lareys.dev. Our replies come from support@lareys.dev. Add both addresses to your contacts so our emails don’t land in spam.
Contact us
Section titled “Contact us”Write to us through the support form, with Fine Print chosen as the theme.