Troubleshooting

Most problems on a Tambour store come from an app or from edited code, not from the theme. These checks tell you which, without touching your live store.

Find where a problem comes from

1. Add a fresh copy of Tambour from the Theme Store to Draft themes. Don’t duplicate your live theme: a duplicate carries its edits and apps along.
2. Preview the fresh copy. If the problem is gone, it comes from something your live theme has that the fresh one doesn’t: an app, an app embed or a code edit.
3. In the theme editor of your live theme, turn off App embeds one at a time and preview again. When the problem goes away, the last app you turned off is the cause. Write to that app’s developer.
4. If the problem is still there in the fresh copy, it’s ours. Write to support with a link to the page.

A problem that shows only in the theme editor, and not in the preview or on your store, is often the editor itself. Check in a preview before you write.

The louvers don’t open as I scroll

Open louvers as sections scroll into view in Theme settings > Animations is off, or the visitor’s device asks for reduced motion. Either way, louvers that would open on scroll are drawn open from the start. Shelves, louvers and boards lists which photos the setting covers. To see the motion yourself, turn the setting on and turn off Reduce motion in your device’s accessibility settings.

The free shipping line is missing

Free shipping threshold in Theme settings > Cart is 0, which hides it. Enter the amount in your store’s currency. Shoppers paying in another currency see it converted. Cart and free shipping shows how the line fills. The theme only shows the line; what shipping costs is set in Shopify under Settings > Shipping and delivery.

Collection counts say “products” and I sell something else

Change Count word and Count word for one in Theme settings > Spines, for example to “pieces” and “piece”.

The country or language selector doesn’t show

With Show country/region selector on, the selector shows on the storefront only when your store sells in more than one country or region. With Show language selector on, it shows only when your store has more than one published language. Both are set in Shopify, under Settings > Markets and Settings > Languages.

A spine’s text is hard to read

Spines take Spine color 1 to Spine color 7 in order and start again after the seventh, all with the one Spine text color. Check that the text reads clearly on each of the seven. A pale spine color under white text is the usual cause.

My store doesn’t look like the demo

The demo stores’ photos, products and menus don’t come with the theme. Install Tambour lists what arrives and what you add yourself.