Frequently asked questions

Short answers about Pawsome, each with a link to the page that covers it in full. If your question isn’t here, try Troubleshooting or contact support.

Getting started

Why doesn’t my store look like the demo after I installed Pawsome?

Installing a theme brings its layout and settings, not the demo store’s photos, products, pages or menus. Pawsome’s image settings start empty, so many sections show a placeholder illustration until you choose your own image. Open each section in the theme editor, pick your images, and point product and collection sections at your own products and collections. See Install Pawsome.

How do I switch to a different preset?

To change the preset you’re using, open the theme editor, click the Theme settings icon, then Theme style. Choose a style, click Change style, then Save. Shopify replaces your current settings, such as colors and typography, with the preset’s. Duplicate your theme first if you want to keep your current look. See Presets and Shopify’s guide to theme settings.

Where do I find which version of Pawsome I have?

In your Shopify admin, go to Online Store. The version number shows with each theme. When an update is ready, a notification takes the place of the version number. The release notes list what each version changed. Shopify explains theme versions.

Can I use Pawsome on more than one store?

Not with one purchase. Shopify licenses a Theme Store theme to the store where it was bought, so each store needs its own purchase. Shopify can transfer a theme to another store only when you own both stores, under the same owner email, and you close the store where you bought it. Read Shopify’s rules on licensing and transferring themes.

Can I get a refund?

Shopify treats Theme Store purchases as final sale, and theme developers can’t give refunds, so we can’t refund Pawsome. Any exception, such as a refund when you move Pawsome to another store you own, goes through Shopify Support. Use the free trial to check Pawsome with your own products before you buy. Shopify’s policy is on Adding, previewing, and buying themes.

How do updates work?

When we release a new version, a notification replaces the version number on the Online Store page of your admin. Click it, then click Add to draft themes. Shopify adds the new version as a draft named “Updated copy of” your theme, with your theme editor changes copied over. Code edits come along only if they don’t clash with the update. Preview the draft, then publish it when you’re happy. Updates are free.

Shopify applies some updates in place, without a draft copy. That happens only when the release doesn’t remove or change any setting, section or block, and nobody has edited your theme’s code. These automated updates fix bugs or security issues and don’t change how your store looks, its settings or its content. See Updating Pawsome and Shopify’s guide to updating themes.

Navigation

How do I add a mega menu?

A top-level menu item with three levels of links opens as a mega menu on its own, and its sub-links become the panel’s columns. To add images to a menu item’s panel, add a Mega menu block to the header and enter the item’s title in Menu item, exactly as it appears in your menu. The block adds up to three promotions and a collection card beside the links. See Navigation and mega menus and the Header reference.

Why is my menu missing from the header?

The header shows the menu chosen in its Menu setting, which starts as Main menu. If you deleted or renamed that menu, or it has no links, the header has nothing to show. Pick a menu in the header’s Menu setting and check its links in Content > Menus in your admin. See the Header reference.

Header and footer

Why is there no account icon in the header?

The header shows the account link only when two things are on: sign-in links for customer accounts in your Shopify admin, and Show account link in the Header section, which starts on. To turn on sign-in links, go to Settings > Customer accounts and turn on Show sign-in links. The mobile menu shows the account link under the same conditions. Shopify explains customer account sign-in links.

How do I remove “Powered by Shopify”?

Pawsome’s footer shows the link only while Show “Powered by Shopify” is on, in the Bottom bar settings of the Footer section. Every preset starts with it off. The password page always shows Shopify’s link at the bottom, and no setting removes it there.

Products and collections

Why do my color options show as text instead of swatches?

Pawsome draws a swatch only for an option value that has a color or image set in Shopify. A value without one shows as a pill with its name. Connect the option to Shopify’s color category metafield, or add a color or image to each value, in the product’s Variants section in your admin. Then check that the Variant picker block’s Variant picker style is Swatches. See Variants and swatches, Shopify data Pawsome reads and Shopify’s guide to category metafields.

Why are there no filters on my collection pages?

Filters come from Shopify, not from the theme. Pawsome shows them only when two things are true: Enable filtering is on in the Collection section, and the store has filters set up. Add filters in the free Search & Discovery app under Filters > Add filter. The search results page works the same way. See Filters and sorting and Shopify’s guide to Search & Discovery filters.

How do I hide the vendor?

Product cards don’t show it unless Show vendor is on in Theme settings > Product cards. On the product page, the vendor comes from the Product vendor block, so remove or hide that block. The Cart page has its own Show vendor setting.

Why doesn’t the sale badge show?

Product cards show a sale badge when the product has a Compare-at price higher than its Price. If a card has no badge:

• Check the product in your admin. The compare-at price has to be higher than the price.
• Check that Show sale badge is on in Theme settings > Badges.
• If your store’s primary market is outside the European Economic Area, Shopify hides compare-at prices from shoppers in EEA markets by default, so they see no badge and no crossed-out price. You can show them again for each market on the Markets page. See Shopify’s guide to the European Price Indication Directive.

On the product page, the Product price block shows the compare-at price crossed out, with a savings badge while Show sale savings badge is on.

How do I show product reviews?

Install a product review app. Pawsome shows star ratings from Shopify’s standard product rating metafields, which many review apps fill in. The stars show in the Product rating block on the product page, and on product cards and in quick view while Show rating is on in Theme settings > Product cards. The list of reviews and the review form come from the app’s own block, which you add to the product template once the app is installed. If the stars don’t show, ask the app’s developer whether it writes Shopify’s reviews.rating metafield. Shopify data Pawsome reads lists the other features that depend on data in your admin.

How do I add a size chart?

Create a page in your admin with the size chart on it. In the theme editor, open a product page, add a Size chart block to the product information, and choose your page in Page. Shoppers see a Size chart link that opens the page in a pop-up. Change the link text with Link label.

To give each product its own chart, connect Page to a page metafield:

1. In your Shopify admin, go to Settings > Metafields and metaobjects and add a product metafield definition of the Page type, such as “Size chart”.
2. On each product, pick its size chart page in that metafield.
3. In the theme editor, select the Size chart block, click the dynamic source icon next to Page, and choose the metafield.

A product with no page in the metafield shows no size chart link. Shopify explains metafield definitions.

Why doesn’t quick view open?

Quick view opens from the button on a product card, and only when Enable quick view is on in Theme settings > Quick view. With it off, the card’s Choose options button goes to the product page. Products with a single variant add straight to the cart unless Open quick view for is set to Every product. If cards show no button at all, turn on Show quick add button in Theme settings > Product cards. See Quick view.

Cart

How do I switch between the cart drawer and the cart page?

Go to Theme settings > Cart and set Cart type to Drawer or Page. With Drawer, the cart slides in from the side when a shopper adds a product, unless you turn off Open the drawer after adding to cart in the Cart drawer section. With Page, adding a product takes the shopper to the cart page. See Cart drawer and cart page.

Why is the cart upsell empty?

With Source set to Automatic recommendations, the Cart upsell block in the cart drawer and on the cart page shows the complementary products you chose for the product that was added to the cart first. Choose them in the Search & Discovery app. Until you do, there’s nothing to show. To pick the products yourself, set Source to Selected products and choose them in Products. See Cart drawer and cart page.

How do I show a free shipping bar?

Enter the amount in Free shipping threshold in Theme settings > Cart, in your store currency. The bar shows how far the cart is from that amount, in the cart drawer and on the cart page. A threshold of 0 hides it, and each of those two sections can hide it with Show free shipping bar. The bar also hides for shoppers browsing in a currency other than your store currency. The bar is only a message. Set up the free shipping rate itself in your Shopify shipping settings.

Languages and currencies

Does Pawsome support multiple languages?

Yes. Pawsome’s storefront text comes in English, German, Spanish, French, Italian and Dutch. Add and publish languages in Settings > Languages in your admin, and translate your products and pages with Shopify’s free Translate & Adapt app. To give shoppers a language selector, turn on Show language selector in the Header, Footer or Announcement bar section. It shows once more than one language is published. See Languages and currencies and Shopify’s guide to languages.

Does Pawsome support multiple currencies?

Yes. Currencies come from Shopify Markets. To let shoppers pick their country and see prices in its currency, turn on Show country selector in the Header, Footer or Announcement bar section. It shows once you sell to more than one country. Charging shoppers in local currencies needs Shopify Payments or Adyen. See Languages and currencies and Shopify’s guide to local currencies.

Apps and other features

Does Pawsome have a wishlist, back-in-stock alerts or an Instagram feed?

No. Each of these needs an app, because it keeps data or sends messages a theme can’t, such as saved lists, stock emails or your Instagram posts. Apps add themselves to Pawsome through app blocks and app embeds in the theme editor, and the app’s developer supports them. The same goes for pre-orders, delivery dates and extra product options. See App blocks and app embeds.

Does Pawsome have a cookie banner?

Not one of its own. Use Shopify’s cookie banner instead. In your Shopify admin, go to Settings > Customer privacy, then click Cookie banner to choose where it shows and how it looks. Shopify explains it in customer privacy settings.

Where do newsletter signups go?

Signups from the Email signup section, the Newsletter popup, the footer’s Newsletter block and the password page become customers in your Shopify admin who agreed to receive email marketing, tagged newsletter. The Email subscribers segment on the Customers page lists them. To email them, use Shopify Messaging or an email marketing app. See Shopify’s guide to collecting customer contact information.

Support

Do you offer customization?

No. Support covers Pawsome’s own features and fixing bugs in the theme. It doesn’t cover custom code, design changes outside the theme settings, or making Pawsome do something it doesn’t do. For that, hire a developer from the Shopify Partner directory. See Support for what’s included.

Do you need access to my store?

Sometimes. If we need to see your theme settings to find a problem, we’ll ask for collaborator access. Find your 4-digit collaborator request code in Settings > Users > Security and send it to us. The code alone doesn’t give us access. When our request arrives, accept it in Settings > Users, where you choose what we can see. Shopify explains collaborator accounts.

How do I contact support?

Use the support form. Include your store URL, the page where the problem happens, and a screenshot. We reply within two business days. See Support for our business days.